Frequently Asked Questions
Quick answers to common questions, with links to the full details.
Time & Leave
Can I work from abroad? Yes, temporarily. Let the team know, make sure time zones work for collaboration. For longer-term relocation, talk to us first—there are tax and employment implications. More details
What if I'm sick? Message the team in Slack, rest, log it in Deel when you're better. No doctor's note needed. We trust you. More on sick days
How do I request time off? Check the calendar, tell your team in Slack, submit in Deel, block your calendar. Give reasonable notice (2 weeks for a week off). Time off process
Do I really get Fridays off? Yes. The 4-day week is Monday to Thursday. Fridays are yours. Don't work, don't check Slack, don't feel guilty. About the 4-day week
What about public holidays? Take the public holidays for your country. Want to swap one for a day that matters more to you? That's fine—just let the team know. Public holidays
I have a doctor's appointment—do I need to take a day off? No. Block your calendar, let people know you'll be unavailable, and flex your time. Appointments
Money & Equipment
How do I expense something? Pay for it, submit through Deel with a receipt, get reimbursed in the next payroll run. Under £200, just do it. Over £200, ask first. Full expenses policy
When do I get paid? Last working day of each month, directly to your bank account. Payslips are in Deel. Payroll details
Can I buy a book for work? Yes. Just buy it, no approval needed. Same for software under £20/month. What's covered
I need a new monitor/keyboard/chair—what do I do? Ask. We'll sort it. Don't suffer with broken or inadequate equipment. Equipment policy
How do salary reviews work? Annually. Raises happen when your scope expands, you've grown into a higher level, or we adjust bands. We don't negotiate—same role, same pay. Compensation
Working & Communication
What hours am I expected to work? We don't track hours. Work when you're most effective. Just be available for team calls and responsive during reasonable overlap hours. Flexible working
Do I have to be on camera for calls? For the weekly team sync, yes—it helps connection. For quick 1:1s, your choice. Don't stress about your background or appearance. Weekly sync
How quickly should I respond to Slack messages? Same working day for most things. If it's urgent, people will say so. You're not expected to be instantly available—protect your focus time. Response expectations
What's the password manager? 1Password. You'll get access when you join. Use it for everything work-related. Security basics
Can I post about thredspan on social media? Yes, encouraged. Share that you work here, celebrate launches, talk about our culture. Just don't share customer info, unreleased features, or internal discussions. Social media guidelines
Career & Growth
How do I get feedback on my work? Ask for it. Feedback flows continuously, not just in formal reviews. Your 1:1s with the founder are also a good place. Feedback culture
Is there a career ladder? Not a formal 12-level one. Growth here means expanding scope, more autonomy, and bigger impact—not climbing rungs. Growth and development
Can I attend a conference or take a course? Probably yes. Courses over £200, ask first. We fund learning that helps you do better work. Learning and development
Will I get equity? Yes. Every employee gets equity in some form. Details are still being finalised, but the principle is set. Equity
Policies & Admin
Who do I talk to about something sensitive? The founder. If it's a serious issue (harassment, discrimination, legal concern), tell us immediately. Formal policies are in the Company shared drive. More on serious issues
Where do I find HR policies and legal documents? Google Drive, in the Company shared drive under "Serious Legal Stuff". The handbook covers day-to-day stuff; sensitive policies live there. Where docs live
What if I think there's been a data breach? Tell the founder immediately—within hours, not days. Don't try to fix it yourself. We may need to report to the ICO within 72 hours. Breach reporting
I need to change my bank details/address—what do I do? Update it in Deel and let us know if it affects payroll or tax. Changing your details
Can't find what you're looking for? Check the Quick Reference or ask in Slack.